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4:40

Chair Closing Remarks

David Moody, Director, Management Governance Australia and Workforce Plus

4:00

Panel: What does a “good” NDIS look like in 2031?

  • What should the future NDIS system look like in 5 years’ time in terms of sustainability, equity, and outcomes?

  • Explore the long-term vision and the role of providers, government, and communities in shaping it.


Melissa Cofre, Executive Director, Disability Services, Berry Street Yooralla

Mel Kubisa, Chief Executive Officer, Community Living Options

Tim Baker, Chief Operating Officer, DHS Disability Services

3:30

The reforms – risks, opportunities, lived experience and co-design

  • How are people with disability experiencing the reforms, and are co-design efforts genuinely shaping services and decision-making?

  • Gain diverse perspectives from advocates on what is working, where gaps remain, and how providers can better embed lived experience into practice.


Dan Stubbs, Former Victorian Disability Worker Commissioner & The Public Advocate, Office of the Public Advocate

Co-design and the future of the NDIS

Day One | Tuesday 8th September 2026

3:00

Thriving Kids: Early intervention, families and long-term outcomes

  • How will changes to early childhood access and new support systems outside the NDIS impact providers, families, and participants?

  • Learn how to adapt to new service pathways, funding models, and transition challenges while promoting long-term outcomes for children and families


Kerry Dominish, Chief Executive Officer, Early Ed

2:20

Participant perspectives on navigating change and reform

  • How are participants experiencing new planning processes, funding structures, and system transitions, and what successes or challenges are they encountering?

  • Understand real-world outcomes, including improved participant life, increased advocacy, and lessons for embedding participant-centred approaches in everyday service delivery


Josie Kitch, General Manager, Avina

1:50

Government Keynote: Delivering a sustainable, fair and future-focused scheme

  • With major reforms underway to address unsustainable growth and strengthen the long-term sustainability of the scheme, what is the government’s vision for the NDIS, and what changes will define its future?

  • Understand how reforms such as Support Needs Assessments, tighter eligibility criteria will reshape the scheme and what this means for providers

System accountability and participant experience

1:00

Lunch

12:10

Panel: Coordinating care in remote, regional, and small provider contexts

  • How can providers strengthen coordination and continuity when navigating NDIS, Foundational Supports, and mainstream services, in remote, regional, and small-scale settings?

  • Learn practical strategies to reduce service gaps, improve participant experience, and maintain safe, high-quality support across multiple systems


Matthew George, Hunter Support Manager - Support Coordination, Ability Options

Ethan Rock, Chief Executive Officer, ABC Behaviour Support

Participant experience and system delivery

11:40

Research and innovation in the NDIS from insight to impact

  • How can research and innovation drive better participant outcomes, inform policy, and support providers to adapt in an increasingly complex and constrained NDIS environment?

  • Gain insight into how evidence, data, and innovation can be translated into practical improvements in service delivery, workforce models, and system design


Simon Lewis, Chief Executive Officer, Onemda

11:10

Delivering person-centred support

  • What does genuinely person-centred support look like, and how are they responding to new NDIS planning, funding, and system changes?

  • Learn from practical examples of what works well in participant engagement, advocacy, and improving daily life, highlighting strategies that have strengthened outcomes and participant trust


Dr Chelsea Tobin, Chief Executive Officer, GenU

Challenges and innovation in service delivery

10:40

Morning Tea

10:10

What eligibility reform means for NDIS access?

  • With ongoing policy signals and public debate around eligibility tightening, reassessment processes, and long-term scheme sustainability, what changes should providers expect in how access to the NDIS is defined and administered?

  • Examine how organisations can prepare for increased volatility in participant entry and retention, manage uncertainty in planning and forecasting, and maintain trust and continuity of care in a reform-driven environment.


David Moody, Director, Management Governance Australia and Workforce Plus

9:40

Case Study: Preparing for the new funding and planning model

  • How are providers restructuring operations to remain viable under price caps and new funding rules?

  • Learn from real examples on cost restructuring, digital efficiency, and diversification beyond the NDIS.

Nick Carroll, Chief Operations Officer, What Ability

9:10

Sustainability flexibility and trade-offs under the new funding model

  • With capped growth, fixed pricing, and more structured funding, how can providers remain financially viable while still delivering quality, person-centred care?

  • Explore how pricing, budget structures, and funding rules interact in practice, where flexibility still exists, and how to make informed operational decisions in a more constrained environment.

The new economics of care

9:00

Chair Opening Address

8:30

Registration

Day Two | Wednesday 9th September

5:25

Networking Drinks

5:15

Chair Closing Remarks

David Moody, Director, Management Governance Australia and Workforce Plus

4:45

Preventing harm in the NDIS: Choking, mealtimes, and participant safety

  • Why are preventable choking deaths still occurring in disability and aged care settings, and what does this reveal about gaps in safeguarding, education, and system design?

  • Gain practical insight into improving mealtime safety, communication, and care practices to prevent harm, alongside system-level changes needed to protect people with swallowing disabilities


Professor Bronwyn Hemsley, Head of School, School of Health Sciences, University of Newcastle

4:00

Panel: Safeguarding that participants can feel, not just audit

  • Are increasing regulatory requirements actually improving participant safety and outcomes, or creating administrative burden that distances providers from delivering meaningful, person-centred care?

  • Learn how to design compliance and safeguarding systems that are experienced by participants as safe, responsive, and trustworthy, while remaining efficient and operationally sustainable


Donna Lockyer Clark, Executive Director – Practice, Quality & safeguarding Risk, Assurance & Compliance, Life Without Barriers

Linda Hunt, General Manager Safeguarding & Assurance, Sunnyfield Disability Services

Dr Jeffrey Chan, Chief Strategy and Quality Officer & Adjunct Professor, Former Deputy Commissioner, Practice Quality and Clinical Advisory, ABC Behaviour Support & University of Queensland’s School of Education

Compliance, risk and governance

3:15

Panel: Who misses out? Navigating eligibility, access and ethical trade-offs

  • As eligibility tightens and resources become constrained, how do providers respond when not all participant needs can be funded?

  • Gain insight into managing demand, supporting increased participant advocacy, and delivering fair, transparent, and culturally safe, person-centred care


Karim Amin, Director & Chief Strategy Officer, United For Care

Emeritus Prof. Christine Bigby, AO Founder of the Living with Disability Research Centre, La Trobe University

Bronwyn Fitzgerald, Chief Strategy Officer, Ability WA

2:45

Afternoon Tea

2:00

Panel: Delivering equitable care for culturally diverse and First Nations communities

  • How can providers deliver genuinely person-centred, culturally safe care across diverse communities, including First Nations participants, while navigating systemic and funding constraints?

  • Learn practical approaches to reduce access barriers, partner with communities, and embed equity into service design and delivery


Damian Griffis, Chief Executive Officer, First People Disability Network

Kelly Mundine, Chief Executive Officer, Mibayn Disability Services

Chloe Short, Aboriginal and Torres Strait Islander Disability Advocate, ADA Australia

Rebecca Newell-Courtney, Aboriginal and Torres Strait Islander Disability Advocate, ADA Australia

1:30

Keynote: Lived experience, advocacy and human rights in a changing NDIS

  • How are NDIS reforms experienced by people with disability in practice, and where do system changes create barriers or enable dignity, autonomy and inclusion?

  • Gain insight into the real-world impact of reform from a lived experience perspective, including how participants navigate system changes and what is needed to strengthen rights-based, person-centred support.


Giancarlo de Vera, Chief Executive Officer, Being

Equity, lived experience and system strain

12:25

Lunch

11: 55

Keynote: The future disability workforce and redesigning the model

  • How must workforce roles, structures, and leadership approaches evolve to address burnout, workforce shortages, and increasing complexity of care?

  • Gain insight into building a resilient, sustainable workforce, including practical strategies to support mental wellbeing, retention, and long-term capability development


Dr Lisa Fahey, Psychologist & Clinical Director, Quovus

11:00

Panel: Building a resilient workforce through retention, career growth, and wellbeing

  • How can organisations become employers of choice, addressing burnout and supporting staff wellbeing?

  • What strategies can create meaningful career paths, enabling growth beyond current role limitations?

  • Discuss solutions to workforce challenges, from retention to professional development, career growth in high-pressure environments.


Angela Johnson, Chief People Officer, Achieve Australia

Rebecca Coombes, Chief People Officer, The Disability Trust

Gracie Karabinis, Executive Director People, Practice & Learning, Mind Australia

Alicia Wright, General Manager Talent, Learning & Culture, Villa Maria Catholic Homes

Helen Emmerson, Chief People Officer, Unisson Disability

Workforce 2.0: Beyond recruitment

10:30

Morning tea

10:00

How funding decisions will really be made from assessments to budgets

  • Will standardised assessments deliver fairer, more consistent budgets, or reduce flexibility and create unintended inequities across participant groups and needs?

  • Understand how budgets will actually be determined in practice, how transparency will (or won’t) show up, and how to align service delivery to tighter, more structured funding models

Jenna Leo, Chief Executive Officer, Like Family

9:30

Government keynote: Strengthening trust, safeguards and accountability in the NDIS

  • Gain insight into the Commission’s regulatory priorities, including safeguarding participants, supporting providers, and managing risks in a changing NDIS landscape.

  • Explore how providers can balance compliance, quality and participant-centred outcomes while adapting to ongoing policy reforms.


Natalie Wade, Associate Commissioner and Chief Legal Counsel, NDIS Quality and Safeguards Commission

Setting the scene: What has actually changed?

9:20

Chairperson's Opening Address 

David Moody, Director, Management Governance Australia and Workforce Plus

9:10

Welcome to Country

8:20

Registration 

4:40

Chair Closing Remarks

David Moody, Director, Management Governance Australia and Workforce Plus

4:00

Panel: What does a “good” NDIS look like in 2031?

  • What should the future NDIS system look like in 5 years’ time in terms of sustainability, equity, and outcomes?

  • Explore the long-term vision and the role of providers, government, and communities in shaping it.


Melissa Cofre, Executive Director, Disability Services, Berry Street Yooralla

Mel Kubisa, Chief Executive Officer, Community Living Options

Tim Baker, Chief Operating Officer, DHS Disability Services

3:30

The reforms – risks, opportunities, lived experience and co-design

  • How are people with disability experiencing the reforms, and are co-design efforts genuinely shaping services and decision-making?

  • Gain diverse perspectives from advocates on what is working, where gaps remain, and how providers can better embed lived experience into practice.


Dan Stubbs, Former Victorian Disability Worker Commissioner & The Public Advocate, Office of the Public Advocate

Co-design and the future of the NDIS

3:00

Thriving Kids: Early intervention, families and long-term outcomes

  • How will changes to early childhood access and new support systems outside the NDIS impact providers, families, and participants?

  • Learn how to adapt to new service pathways, funding models, and transition challenges while promoting long-term outcomes for children and families


Kerry Dominish, Chief Executive Officer, Early Ed

2:20

Participant perspectives on navigating change and reform

  • How are participants experiencing new planning processes, funding structures, and system transitions, and what successes or challenges are they encountering?

  • Understand real-world outcomes, including improved participant life, increased advocacy, and lessons for embedding participant-centred approaches in everyday service delivery


Josie Kitch, General Manager, Avina

1:50

Government Keynote: Delivering a sustainable, fair and future-focused scheme

  • With major reforms underway to address unsustainable growth and strengthen the long-term sustainability of the scheme, what is the government’s vision for the NDIS, and what changes will define its future?

  • Understand how reforms such as Support Needs Assessments, tighter eligibility criteria will reshape the scheme and what this means for providers

System accountability and participant experience

1:00

Lunch

12:10

Panel: Coordinating care in remote, regional, and small provider contexts

  • How can providers strengthen coordination and continuity when navigating NDIS, Foundational Supports, and mainstream services, in remote, regional, and small-scale settings?

  • Learn practical strategies to reduce service gaps, improve participant experience, and maintain safe, high-quality support across multiple systems


Matthew George, Hunter Support Manager - Support Coordination, Ability Options

Ethan Rock, Chief Executive Officer, ABC Behaviour Support

Participant experience and system delivery

11:40

Research and innovation in the NDIS from insight to impact

  • How can research and innovation drive better participant outcomes, inform policy, and support providers to adapt in an increasingly complex and constrained NDIS environment?

  • Gain insight into how evidence, data, and innovation can be translated into practical improvements in service delivery, workforce models, and system design


Simon Lewis, Chief Executive Officer, Onemda

11:10

Delivering person-centred support

  • What does genuinely person-centred support look like, and how are they responding to new NDIS planning, funding, and system changes?

  • Learn from practical examples of what works well in participant engagement, advocacy, and improving daily life, highlighting strategies that have strengthened outcomes and participant trust


Dr Chelsea Tobin, Chief Executive Officer, GenU

Challenges and innovation in service delivery

10:40

Morning Tea

10:10

What eligibility reform means for NDIS access?

  • With ongoing policy signals and public debate around eligibility tightening, reassessment processes, and long-term scheme sustainability, what changes should providers expect in how access to the NDIS is defined and administered?

  • Examine how organisations can prepare for increased volatility in participant entry and retention, manage uncertainty in planning and forecasting, and maintain trust and continuity of care in a reform-driven environment.


David Moody, Director, Management Governance Australia and Workforce Plus

9:40

Case Study: Preparing for the new funding and planning model

  • How are providers restructuring operations to remain viable under price caps and new funding rules?

  • Learn from real examples on cost restructuring, digital efficiency, and diversification beyond the NDIS.

Nick Carroll, Chief Operations Officer, What Ability

9:10

Sustainability flexibility and trade-offs under the new funding model

  • With capped growth, fixed pricing, and more structured funding, how can providers remain financially viable while still delivering quality, person-centred care?

  • Explore how pricing, budget structures, and funding rules interact in practice, where flexibility still exists, and how to make informed operational decisions in a more constrained environment.

The new economics of care

9:00

Chair Opening Address

8:30

Registration

Day Two | Wednesday 9th September

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