Dr Jeffrey Chan
Adjunct Professor, Former Deputy Commissioner, Practice Quality and Clinical Advisory
University of Queensland’s School of Education
Dr Jeffrey Chan is a senior executive, clinician, and academic leader with over 20 years of experience in disability services, behaviour support, and human rights–based system reform. He is currently Chief Strategy and Quality Officer at ABC Behaviour Support and Director of Dr Jeff Chan Consulting.
Jeffrey previously held national leadership roles at the NDIS Quality and Safeguards Commission, including Deputy Commissioner Practice Quality and Clinical Advisory and Senior Practitioner, where he led initiatives to strengthen behaviour support and reduce reliance on restrictive practices. He is a strong advocate for rights-based practice, viewing restrictive interventions as a failure of system support.
His career spans senior statutory and executive roles across Australia and Singapore, including Deputy CEO of MINDS and Chief Practitioner positions in Queensland and at Yooralla. He is an Adjunct Professor at the University of Queensland and the University of Sydney, with expertise in governance, policy, and disability system reform.
Sessions
4:00
Panel: Safeguarding that participants can feel, not just audit
Are increasing regulatory requirements actually improving participant safety and outcomes, or creating administrative burden that distances providers from delivering meaningful, person-centred care?
Learn how to design compliance and safeguarding systems that are experienced by participants as safe, responsive, and trustworthy, while remaining efficient and operationally sustainable
Donna Lockyer Clark, Chief Safeguarding & Quality Governance Officer, Life Without Barriers
Linda Hunt, General Manager Safeguarding & Assurance, Sunnyfield Disability Services
Dr Jeffrey Chan, Chief Strategy and Quality Officer & Adjunct Professor, Former Deputy Commissioner, Practice Quality and Clinical Advisory, ABC Behaviour Support & University of Queensland’s School of Education